1vyn Privacy Policy — Your Personal Data Protection

1 Personal Information We Collect

To provide a safe, seamless, and responsible 1vyn platform experience, we collect several categories of information from our members. This data collection is carried out transparently and solely for legitimate purposes.

1.1 Information You Provide Directly

• Registration information: Full name, date of birth, email address, mobile number, and password.
• Identity verification information (KYC): Copy of identity card, passport, or valid identification document, along with proof of address.
• Financial information: Bank account details, e-wallet account numbers (Touch 'n Go, GrabPay), and transaction-related information.
• Support communications: Any messages, complaints, or requests you submit to our support team.

1.2 Information Collected Automatically

• Device data: Device type, operating system, unique device identifier, and app version.
• Log data: IP address, login and logout timestamps, pages visited, and actions taken within the platform.
• Location data: General location based on IP address for geographic compliance and fraud prevention purposes.
• Behavioural data: Gaming patterns, session frequency, and game preferences to enhance the user experience.

2 How We Use Your Information

Every piece of data we collect has a clear and legitimate purpose. Below is a summary of how your data is used:

In addition to the purposes above, we also use your data to send important account notifications, promotions you have opted into, and information related to responsible gaming. You can manage your communication preferences through your account settings at any time.

3 Sharing Information with Third Parties

1vyn takes a very limited approach to sharing your personal data. We does not sell, does not rent, and does not trade your personal data to any party for their commercial purposes.

We only share your information in the following situations:

• Trusted service providers: Payment processing companies, KYC service providers, and technical infrastructure partners that help us operate the platform. All these partners are bound by strict confidentiality agreements and are prohibited from using your data for their own purposes.
• Game providers: Details shared with third-party game providers (such as Live Casino providers) are limited strictly to information required to operate the game session.
• Competent authorities: When required by law, court order, or official request from Malaysian law enforcement agencies, we will comply by disclosing the necessary information.
• Business transfers: In the event of a merger, acquisition, or sale of assets, member data may be transferred as part of the business assets. You will be notified in advance should this occur.

4 Your Data Security

The security of your personal information is a responsibility we take extremely seriously. 1vyn continuously invests in robust security infrastructure to protect your data from unauthorized access, modification, disclosure, or destruction.

Key security measures we practice include:

• Data encryption in transit: All communication between your browser or app and our servers is secured using TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using industry-standard encryption.
• Two-factor authentication (2FA): We support and encourage the use of two-factor authentication for all member accounts to add an extra layer of security.
• Continuous monitoring: Our systems are monitored 24/7 to detect any suspicious or unusual activity.
• Regular security audits: We conduct regular security assessments and penetration testing by independent third parties.
• Internal access controls: Access to member data by internal staff is restricted based on the principle of least privilege.

5 Cookies and Tracking Technologies

1vyn uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helps us understand how users interact with the platform so we can make improvements. Data collected is anonymized.
• Functionality cookies: Allows the platform to remember your preferences such as language, currency, and display settings for a more personalized experience.
• Analytics cookies: Used to analyse aggregated usage patterns for product and service improvement purposes.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on our platform.

6 Your Rights Regarding Personal Data

As a 1vyn member and a Malaysian citizen or resident, you have certain rights regarding your personal data under the Personal Data Protection Act (PDPA) 2010. We are committed to making it easy for you to exercise these rights.

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via live chat on the platform. We will process your request within 14 business days.

7 Data Retention Period

1vyn does not retain your personal data longer than necessary for its stated purpose or as required by applicable law.

• Active account data: Retained for the duration your account is active plus any period required by law.
• KYC documents: Retained for a minimum of 5 years after account closure in line with anti-money laundering (AML) compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years in line with applicable accounting and tax requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Anonymous analytics data: May be retained indefinitely as it contains no personally identifiable information.

Upon expiry of the applicable retention period, your data will be securely deleted or permanently anonymised.

8 Third-Party Links and Services

The 1vyn platform may display links to or integrate with third-party services such as game providers, payment gateways, and security tools. This privacy policy applies only to data processed directly by 1vyn.

When you interact with third-party services through our platform, their data collection and processing practices are subject to their respective privacy policies. We encourage you to read the privacy policy of each third-party service you use.

9 Children's Privacy

The 1vyn platform is an adult service restricted to users aged 18 years and above only. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

If we determine that personal data of a child has been collected without appropriate age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians with concerns about this matter may contact us at [email protected].

10 Privacy Policy Amendments

1vyn reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each updated version of the Privacy Policy will be published on this page with a new update date.

For significant changes to how we process your personal data, we will notify you via:

• Email notifications to the address registered to your account.
• A clear notice on our platform's home page.
• In-app notifications upon login.

Continued use of the platform following any amendments constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.

11 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the platform — response in under 3 minutes.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy.

We are committed to addressing all privacy-related enquiries and complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.